Service Request Forms


​We are an Apple Authorized Service Provider that honours all AppleCare in-warranty repairs for Macs, iPhones, iPads, iPods, Apple Watches, AirPods and Apple TVs.

For Out-of-Warranty Mac repairs we collect a $99.00 plus tax diagnosis fee. Usually takes 1-3 business days to diagnose.

For Out-of-Warranty iPhone/iPad/iOS repairs we collect a $49.00 plus tax diagnosis fee. Usually takes 24 hours to diagnose.

How to prepare for your iPhone/iPad/iPod touch Service https://www.youtube.com/watch?v=pmrL68GqcWw

Yes we do iPhone battery replacements when they qualify. It's $65.00 plus tax if you are eligible. There's some homework to do first though:

- Backup your iPhone (you might not get this specific iPhone back as not all batteries come out safely)
- Turn off Find My iPhone (in iCloud)
- Ensure iPhone has no liquid, physical or bezel damage
- Ensure iPhone has all original Apple parts

Not all batteries come out of the iPhone safely and if that's the case we/you have to wait 1-7 business days for Apple to ship a replacement to us. 
 We also perform:
Backups
Tune-ups
Data Transfers (PC & Mac)
Data Recovery
Hard Drive & Memory Upgrades for Vintage Macs
Software and Operating System Upgrades
​On-Site Set-up
​Malware Removal
​Vend POS Set-up & Installations 
Data Recovery

Sometimes a hard-drive needs to be sent to a hard-drive hospital for data rescue. We recommend two:

OnTrack Data Recovery
Mail-in your hard-drive locally for data recovery. 

Contemporary Computers
Call 1-877-724-9000 to make an appointment to drop-off to their Queen St East location.

What We Provide

Apple Certified Technicians
​
Genuine Apple Parts​ from Apple

​Authorized to provide repair services for all Apple
Fast Turnaround ​


​Calm, friendly access to experts
​
Trust that you and your device are in the right hands

Meet our Technicians

Our Apple Certified Technicians Jeff, Chris, Norah and Cristine love working with Macs, iPads, iPods and iPhone.

What You Should Know

1. Bring your device and your Backup. Bring your Power Adapter too if you are experiencing power issues. You can leave your keyboard and mouse at home/work.
2. We require a $99.00 deposit plus tax for Diagnosis of Out of Warranty Macs.
3. We rent Macs too. Need a Mac while yours is in for Service? Ask us about our Rentals.

Before You Come In For Service

1. Backup! Your data is important. Please backup before bringing your device in. Not sure how? Ask us.
2. Have your administrator's Password/Passcode ready.
3. Note the problem that you are experiencing that can be repeated at check-in.

​iPhone, iPad & Apple Watch Services

We perform AppleCare + and AppleCare Limited Warranty repairs on iPhones, iPads and Apple Watches. 

Run a Backup to iCloud or to iTunes on your computer before you bring it in, and have your Apple ID and Password ready to Turn off Find My iPhone, as you many not get the same iPhone you bring in back.

We Recycle!

We recycle working and non-working Apple devices to neighbourhood charities with limited access to technology and ERA (Electronic Recycling Association).