Mac Service & Repair


    We'd be happy to help:)
    ​
    How do I get Service for my Mac?
    To get Service for your Mac, please complete and Submit the form below and your neighbourhood location will get back to shortly with AppleCare Warranty coverage, turnaround time and pricing. You may receive a phone call or an email from social@riverdalemac.com Please keep an eye on your Spam folder. 

    How long does it take?
    ​Macs can take 1-3 business days (not weekends) to diagnose and up to a week (if parts are needed) for total repair turnaround time. You can rent a Mac at a Special rate while your Mac is in for Service with us.

    How much will it cost?
    The serial number that you submit in the form below will help us determine your AppleCare Warranty coverage. AppleCare+ Warranty, gives you access to expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. We'll send you a Quote and any related Service fees when we receive your submitted Service form below.

    We collect a $99.00 plus tax non-refundable diagnostic fee for all out of warranty and accidental damage repairs. 

    What is an Apple Authorized Service Provider?
    An Apple Authorized Service Provider offers in-warranty and out-of-warranty repair service for any Apple product. Apple Authorized Service Providers are required to meet Apple's standards at all times with regard to service levels, certifications of technicians and availability of service to customers. Apple Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products. 

    We have     three neighbourhood Apple Authorized Service Provider locations in Toronto to serve you. Our Apple Certified Technicians only use genuine Apple parts. 

    What Services do we offer? Our in-house Services include:
    + AppleCare Limited Warranty, AppleCare Protection Plan & AppleCare+ Warranty repairs
    + Apple Quality Programs/Repair Extension Programs
    + Apple Out of Warranty repairs
    + Older (Vintage) Macs
    + Mac battery service
    + Mac displays 
    + Mac keyboards
    + Data backup and basic recovery
    + Data transfers and migrations
    + Mac hard-drives
    + Operating system upgrades, downgrades and troubleshooting
    + Memory & Hard-drive upgrades (where possible)
    + Malware removal and management services
    + Trade-in evaluation
    + General check-ups, diagnostics, and cleaning services 

    What do I need to do to get ready for Service?
    • Complete and Submit the Form below 
    • Backup your Mac to an external hard-drive
    • Turn off Find My Mac

    Get Started

    About You

    About Your Mac

    Need help finding your Serial Number? Click here. 

    Getting Ready for Service

    *Need help turning Find My Mac/Find My Device off? Give AppleCare a quick call at 1-800-263-3394 

    Additional Services

    Heath & Safety

    When You Get Your Mac Back