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Mac Service & Repair
We'd be happy to help:)
How do I get Service for my Mac?
To get Service for your Mac,
p
lease complete and
Submit
the form below
and your neighbourhood location will get back to shortly with AppleCare Warranty coverage, turnaround time and pricing. You may receive a phone call or an email from
[email protected]
Please keep an eye on your Spam folder.
How long does it take?
Macs can take 1-2 days (not weekends) to diagnose and up to a week (if parts are needed) for total repair turnaround time. You can rent a Mac at a Special rate while your Mac is in for Service with us.
How much will it cost?
The
serial number
that you
submit in the form
below will help us determine your AppleCare Warranty coverage. AppleCare+ Warranty, gives you access to expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. We'll send you a Quote and any related Service fees when we receive your submitted Service form below.
We collect a $125.00 plus tax non-refundable diagnostic fee for all out of warranty and accidental damage repairs.
What is an Apple Authorized Service Provider?
An Apple Authorized Service Provider offers in-warranty and out-of-warranty repair service for any Apple product.
Apple Authorized Service Providers are required to meet Apple's standards at all times
with regard to service levels, certifications of technicians and availability of service to customers.
Apple Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products.
We have
three neighbourhood Apple Authorized Service Provider locations in Toronto to serve you. Our Apple Certified Technicians only use genuine Apple parts.
What Services do we offer? Our in-house Services include:
+ AppleCare Limited Warranty, AppleCare Protection Plan & AppleCare+ Warranty repairs
+ Apple Quality Programs/Repair Extension Programs
+ Apple Out of Warranty repairs
+ Older (Vintage) Macs
+ Mac battery service
+ Mac displays
+ Mac keyboards
+ Data backup and basic recovery
+ Data transfers and migrations
+ Mac hard-drives
+ Operating system upgrades, downgrades and troubleshooting
+ Memory & Hard-drive upgrades (where possible)
+ Malware removal and management services
+ Trade-in evaluation
+ General check-ups, diagnostics, and cleaning services
What do I need to do to get ready for Service?
Complete and Submit the Form below
Backup your Mac to an external hard-drive
Turn off Find My Mac
Get Started
*
Indicates required field
Select your Apple Authorized Service Provider:
*
BeachMac
Roncesvalles Apple Specialist
About You
Name
*
Phone Number (i.e. Mobile# to receive texts)
*
Email
*
Address & Postal Code
*
About Your Mac
Is your Mac backed up?
*
Yes, I've backed up to an external hard-drive recently and approve erasing my Mac if it will resolve the issue(s).
No, I do not need a backup. I approve erasing my Mac if it will resolve the issue(s).
No, please backup for $50.00 - I will bring a drive with enough hard-drive space.
No, please backup for $50.00 - I will purchase an external hard-drive from you.
What is the serial number? We'll check your AppleCare+ Service & Support Coverage.
*
Need help finding your Serial Number? Click here.
What issue(s) are you experiencing? Please describe the problem, and how to replicate it. What troubleshooting have you tried so far?
*
Is there anything else unusual that your Mac is doing? I.e Malware messages, noises, sticky key(s).
*
What are your end goals for this check-in?
*
Has your Mac previously been serviced at a non-Apple Authorized Service Provider?
*
Yes
No
Unsure
What about your Mac is physically different (360-degree look) than when you first purchased it? I.e. Any physical dents, marks, scratches, chips, missing keys, missing feet, broken glass, stickers or liquid damage?
*
Getting Ready for Service
Do you have Find My Mac turned On? We can't fix your device with Find My Mac turned on.
*
Yes, I will turn off before we speak by phone
No
Not sure, I will check on www.icloud.com
*Need help turning Find My Mac/Find My Device off? Give AppleCare a quick call at 1-800-263-3394
Please clean your Mac (keyboard, case, remove keyboard protector) before drop-off. Be careful cleaning as you don't want to damage your Mac in the process. Use approved for computer cleaners and spray the cloth not the Mac directly. Service may be denied if the Mac is not cleaned.
*
Yes, I will clean my Mac before drop-off.
Additional Services
Would you like: (Check all that apply)
*
Priority/Rush Service for $69.00 + non-refundable $125.00 Diagnostic Service fee
Check for Malware and monitor for the lifetime of this Mac $125.00
Pickup within 10-15 minutes of the store (apt/condo lobby) $25.00
Delivery within 10-15 minutes of the store (apt/condo lobby) $25.00
Rent a Mac (with applicable Credit Card Pre-Auth) while my Mac is in for Service. $95.00
Health & Safety
For everyone's health & safety, I confirm:
*
I feel well
My device has not been exposed to any substances that may be concerning, cause sickness or allergic reactions, or pose any threat to the humans handling it
I will bring Photo ID at pickup
When You Get Your Mac Back
Following Service, would you like a One-on-One Set-up/Training Session?
*
10 Minute One-on-One Set-up/Training Session $25.00
20 Minute One-on-One Set-up/Training Session $50.00
60 Minute One-on-One Set-up/Training Session $150.00
Submit
New Macs
NEW AIRPODS
NEW IPADS
ACCESSORIES
Qwerkywriter S
USED
Trade-in Request Form
Service & Repairs
Mac Service & Repair
iPhone Service & Repair
iPad Service & Repair
AirPods/Beats Service & Repair
Apple Watch Service & Repair
One on One Training
About
Our Story
Our Dogs & Cats
Business
Contact Us
Join Us - Careers
Rentals
Terms
Privacy Policy