AirPods/Beats Service & Repair

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    We'd be happy to help:)

    How do I get Service for my AirPods, AirPods Pro, AirPods Max, EarPods and Beats?
    To get Service for your wearable, please complete and Submit the form below and your neighbourhood location will get back to shortly with AppleCare Warranty coverage, turnaround time and pricing. You may receive a phone call or an email from social@riverdalemac.com Please keep an eye on your Spam folder. 
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    How long does it take?
    ​AirPods, AirPods Pro, AirPods Max, EarPods and Beats can take 1-3 business days (not weekends) to diagnose and 3 to 7 business days total repair turnaround time depending on what needs to done. 

    How much does it cost?
    The     serial number that you submit in the form below will help us determine your AppleCare Warranty coverage. AppleCare+ Warranty, gives you access to expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. We'll send you a Quote and any related Service fees when we receive your submitted Service Form below.

    We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and accidental damage repairs. 

    What is an Apple Authorized Service Provider?
    An Apple Authorized Service Provider offers in-warranty and out-of-warranty repair service for any Apple product. Apple Authorized Service Providers are required to meet Apple's standards at all times with regard to service levels, certifications of technicians and availability of service to customers. Apple Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products. 

    We have three neighbourhood Apple Authorized Service Provider locations in Toronto, Canada to serve you. Our Apple Certified Technicians only use genuine Apple parts. AirPods/Beats with modification cannot be repaired by Apple Authorized Service Providers.

    What Services do we offer? Our in-house Services include:
    + AppleCare Limited Warranty and AppleCare+ Warranty replacements
    + Apple Quality Programs/Repair Extension Programs
    + Out of Warranty replacements
    + Battery service
    + Single AirPod or Charge Case replacements for lost or damaged pieces

    What do I need to do to get ready for Service?
    • Complete and submit the Form below 
    • Clean your wearables

    What do I need to know about iPad Service?
    • Stickers etc. may need to be replaced following Service. If you use a case, please remove your case upon drop-off.

    Get Started

    About You

    About Your AirPods, AirPods Pro, AirPods Max, EarPods or Beats

    Need help finding your Serial Number? Click here. 

    ​AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage. If liquid or cosmetic damage are a found a $49.00 Diagnostic Service fee will be applied. The $49.00 Diagnostic Service fee can be used towards the replacement of the AirPods, AirPods Pro, AirPods Max, EarPods and Beats.

    Getting Ready for Service

    Learn how to clean your wearables here. 

    Additional Options

    Heath & Safety

    When You Get Your Wearable Back