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AirPods/Beats Service & Repair
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AirPods/Beats Service & Repair
We'd be happy to help:)
How do I get Service for my AirPods, AirPods Pro, AirPods Max, EarPods and Beats?
To get Service for your wearable,
p
lease complete and
Submit
the form below
and your neighbourhood location will get back to shortly with AppleCare Warranty coverage, turnaround time and pricing. You may receive a phone call or an email from
[email protected]
Please keep an eye on your Spam folder.
How long does it take?
AirPods, AirPods Pro, AirPods Max, EarPods and Beats can take 1-3 business days (not weekends) to diagnose and 3 to 7 business days total repair turnaround time depending on what needs to done.
How much does it cost?
The
serial number
that you
submit in the form
below will help us determine your AppleCare Warranty coverage. AppleCare+ Warranty, gives you access to expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. We'll send you a Quote and any related Service fees when we receive your submitted Service Form
below.
We collect a $25.00 plus tax non-refundable diagnostic fee for all out of warranty and accidental damage repairs.
What is an Apple Authorized Service Provider?
An Apple Authorized Service Provider offers in-warranty and out-of-warranty repair service for any Apple product.
Apple Authorized Service Providers are required to meet Apple's standards at all times
with regard to service levels, certifications of technicians and availability of service to customers.
Apple Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products.
We have three neighbourhood Apple Authorized Service Provider locations in Toronto, Canada to serve you. Our Apple Certified Technicians only use genuine Apple parts. AirPods/Beats with modification cannot be repaired by Apple Authorized Service Providers.
What Services do we offer? Our in-house Services include:
+ AppleCare Limited Warranty and AppleCare+ Warranty replacements
+ Apple Quality Programs/Repair Extension Programs
+ Out of Warranty replacements
+ Battery service
+ Single AirPod or Charge Case replacements for lost or damaged pieces
What do I need to do to get ready for Service?
Complete and
submit the Form below
Clean your wearables
What do I need to know about iPad Service?
Stickers etc. may need to be replaced following Service. If you use a case, please remove your case upon drop-off.
Get Started
*
Indicates required field
Select your Apple Authorized Service Provider:
*
BeachMac
Roncesvalles Apple Specialist
About You
Name
*
Phone Number (i.e. Mobile# to receive texts)
*
Email
*
Address & Postal Code
*
About You
r AirPods, AirPods Pro, AirPods Max, EarPods or Beats
What is the serial number? We'll check your AppleCare+ Service & Support Coverage.
*
Need help finding your Serial Number? Click here.
AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage. If liquid or cosmetic damage are a found a $25.00 Diagnostic Service fee will be applied. The $25.00 Diagnostic Service fee can be used towards the replacement of the AirPods, AirPods Pro, AirPods Max, EarPods and Beats.
What issue(s) are you experiencing? Please describe the problem, and how to replicate it. What troubleshooting have you tried so far?
*
Has your device previously been serviced at a non-Apple Authorized Service Provider?
*
Yes
No
Unsure
What about your device is physically different (360-degree look) than when you first purchased it? I.e. Any physical dents, marks, scratches, chips, broken pieces, stickers or liquid damage?
*
Getting Ready for Service
Please clean your AirPods, AirPods Pro, AirPods Max, EarPods and Beats before drop-off. Service may be denied if the wearable unit is not cleaned.
*
Yes, I will clean before drop-off
Learn how to clean here.
Additional Options
Would you like: (Check all that apply)
*
A case (with carabiner)
AppleCare+ with 2 years of accidental damage coverage (if eligible) $39.00
Health & Safety
For everyone's health & safety, I confirm:
*
I feel well
My wearable has not been exposed to any substances that may be concerning, cause sickness or allergic reactions, or pose any threat to the humans handling it
I will bring Photo ID at pickup
When You Get Your Wearable Back
Following Service, would you like a remote One-on-One training session?
*
Yes, please contact me to book a follow-up One-on-One training session
Submit
New Macs
NEW AIRPODS
NEW IPADS
ACCESSORIES
Qwerkywriter S
USED
Trade-in Request Form
Service & Repairs
Mac Service & Repair
iPhone Service & Repair
iPad Service & Repair
AirPods/Beats Service & Repair
Apple Watch Service & Repair
One on One Training
About
Our Story
Our Dogs & Cats
Business
Contact Us
Join Us - Careers
Rentals
Terms
Privacy Policy