iPad Service & Repair

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    ​We'd be happy to help:)

    How do I get Service for my iPad?
    To get Service for your iPad, please complete and Submit the form below and your neighbourhood location will get back to shortly with AppleCare Warranty coverage, turnaround time and pricing. You may receive a phone call or an email from social@riverdalemac.com Please keep an eye on your Spam folder. 
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    How long does it take?
    ​iPads can take 1-3 business days (not weekends) to diagnose and 3 to 7 business days total repair turnaround time depending on what needs to done. You can rent an iPad at a special rate while your iPad is in for Service with us.

    How much does it cost?
    The     serial number that you submit in the form below will help us determine your AppleCare Warranty coverage. AppleCare+ Warranty, gives you access to expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. We'll send you a Quote and any related Service fees when we receive your submitted Service Form below.

    We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and accidental damage repairs. 

    What is an Apple Authorized Service Provider?
    An Apple Authorized Service Provider offers in-warranty and out-of-warranty repair service for any Apple product. Apple Authorized Service Providers are required to meet Apple's standards at all times with regard to service levels, certifications of technicians and availability of service to customers. Apple Authorized Service Providers are required to use Apple Certified Technicians when repairing Apple products. 

    We have three neighbourhood Apple Authorized Service Provider locations in Toronto, Canada to serve you. Our Apple Certified Technicians only use genuine Apple parts. Macs with third-party parts cannot be repaired by Apple Authorized Service Providers.

    What Services do we offer? Our in-house Services include:
    + AppleCare Limited Warranty, AppleCare Protection Plan & AppleCare+ Warranty repairs
    + Apple Quality Programs/Repair Extension Programs
    + Out of Warranty repairs and/or replacements
    + Battery service
    + Display replacement, other enclosure damage
    + Port cleaning
    + Data transfers and migrations
    + Screen protector application
    + Trade-in evaluation
    + General check-ups, diagnostics, and cleaning services 

    What do I need to do to get ready for Service?
    • Complete and submit the Form below 
    • Backup your iPad to iCloud/computer
    • Turn off Find My iPad

    What do I need to know about iPad Service?
    • Screen protectors etc. may need to be replaced following Service. If you use a case, please remove your case upon drop-off.
    • Some repairs may result in a same unit-replacement. You will need to restore your data from your last backup.

    Get Started

    About You

    About Your iPad

    Need help finding your serial number? Click here. 

    ​AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage. If liquid or cosmetic damage are a found a $49.00 Diagnostic Fee will be applied. The $49.00 Diagnostic Fee can be used towards the repair of the iPad.

    Getting Ready for Service

    Need help turning off Find My iPad/Find My Device? Give AppleCare a quick call at 1-800-263-3394 

    Additional Services

    Heath & Safety

    When You Get Your iPad Back