iPhone Service Request Form

Thank you for seeking iPhone Service with us. iPhone repairs can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time. We have iPhones available for rent at a special rate while your iPhone is in for Service with us. We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs.

As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. iPhones with third-party parts (i.e. screens, batteries) cannot be repaired by Apple Authorized Service Providers.

We do:
+ AppleCare+ Warranty repairs
+ Apple Quality Program repairs
+ iPhone batteries
+ iPhone displays
+ Lightning Port cleans
+ iPhone backups (where possible)
+ iPhone data transfers
+ iPhone replacements
+ iPhone screen protector applications

To prepare your iPhone for Service:
1. Turn off Find My iPhone
2. Backup your iPhone to iCloud or a computer with iTunes
3. After backup, erase the iPhone to Factory Settings (Settings - General - Reset - Erase)

What is the serial number#? It's really important to provide the correct serial number with this form for warranty and pricing lookup. Quoting will be delayed without the correct serial number. Here's an Apple article on how to find your serial number: https://support.apple.com/en-ca/HT204308 *

AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage. If liquid or cosmetic damage are a found a $49.00 Diagnostic Fee will be applied. The $49.00 Diagnostic Fee can be used towards the repair of the iPhone.

Please upload a front-facing (full-screen) photo of your iPhone for quotation purposes.

Do you have Find My iPhone turned on? Your iPhone cannot be submitted to Service until Find My iPhone is off. Apple tests reject testing the device with Find My iPhone On. *

Yes, I have Find My iPhone turned on No, I do not have Find My iPhone turned on Not sure, I will check on www.iCloud.com Not sure, I will call AppleCare 1-800-263-3394 to turn Find My iPhone off with my Apple ID

Service Request Form

Service Request Form for iPhone

Hours