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Service Request Form for iPad
Thank you for seeking iPad Service with us. iPad repairs can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time if parts are needed. We have iPads available for rent at a special rate while your iPad is in for Service with us.
We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs.
As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. iPads with third-party parts (i.e. screens, batteries) cannot be repaired by Apple Authorized Service Providers.
We do:
+ AppleCare+ Warranty repairs
+ Apple Quality Program repairs
+ Apple Out of Warranty repairs
+ iPad batteries
+ iPad displays (replacement*)
+ Port cleans
+ iPad backups (where possible)
+ iPad data transfers
+ iPad replacements
+ iPad screen protectors
*
Note. Apple doesn’t repair screens on iPads as further issues can develop after a screen is damaged. Apple offers to replace the iPad with the same model iPad at a reduced rate.
To prepare your iPad for Service:
1. Turn off Find My iPad
2. Back up your iPad to iCloud or a computer with iTunes
3. After backup, erase the iPad to Factory Settings (Settings - General - Reset - Erase)
Which location would you like iPad Service at?
*
RiverdaleMac
BeachMac
Roncesvalles Apple Specialist
Do you need a Loaner iPad?
*
Yes, I need a Loaner iPad $49.00 plus tax
No, I do not need a Loaner iPad
*
Indicates required field
Name
*
Email
*
Phone Number
*
Address & Postal Code
*
What is the Serial#? (12 characters, often found on the back of the iPad). It's really important in order to be able to help you that we get the correct Serial# with this form. Quoting will be delayed without the correct Serial#. Here's an Apple article of how to find your Serial# https://support.apple.com/en-ca/HT204308
*
Do you have Find My iPad Turned On? Apple doesn't let us accept this device for repair if Find My iPad is Turned On.
*
Yes, I have Find My iPad Turned On
No, I do not have Find My iPad Turned On
Not sure, I will check on www.iCloud.com
Not sure, I will call AppleCare 1-800-263-3394 to turn Find My iPad off with my Apple ID
Is your iPad backed up? (You may not get this particular iPad back with your data).
*
Yes, I backup to iCloud
Yes, I backup to iTunes
No, I do not need any of the contents on the iPad
Not sure
What are the repeatable issue(s) you are experiencing? Are they hardware or software? Please list 1, 2, 3 if more than one.
*
What about your iPad is physically different (360-degree look) than when you first purchased it? I.e. Any physical dents, marks, scratches, chips, missing pieces, broken glass, stickers or liquid damage?
*
Has this iPad been serviced at a non-Apple Authorized Service Provider?
*
Yes
No
Not sure
Do you need anything else?
*
Please upload a front facing photo of your iPad for quotation purposes.
Upload File
*
Max file size: 20MB
How did you find us?
*
I am a customer
AppleCare by phone referred me
Apple.ca referred me
Family, Friend, Neighbour referred me
Google
Facebook
Instagram
Twitter
Other
For your safety and the safety of our team please confirm
*
I have not been away in the last 2 weeks.
For your safety and the safety of our team please confirm
*
I have not been in contact with someone who has tested positive for COVID in the last 2 weeks.
For your safety and the safety of our team please confirm
*
I feel well.
When my device is Ready for Pickup (check phone messages, texts and email):
*
I will bring my device and Photo ID; Wear a mask; Use touchless Debit/Credit payment (no cash) and remove any case or keyboard protector at drop-off.
Thank you.
Please allow 1-2 business days for us to respond by email. Keep an eye on your Spam folder.
Submit
New Macs
NEW AIRPODS
NEW IPADS
ACCESSORIES
Qwerkywriter S
USED
Trade-in Request Form
Service & Repairs
Mac Service & Repair
iPhone Service & Repair
iPad Service & Repair
AirPods/Beats Service & Repair
Apple Watch Service & Repair
One on One Training
About
Our Story
Our Dogs & Cats
Business
Contact Us
Join Us - Careers
Rentals
Terms
Privacy Policy