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    Service Request Form for AirPods/beats


    ​Thank you for seeking AirPods/beats Service with us. AirPods can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time if parts are needed. We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs. 

    Warning. There are unfortunately some fake AirPods circulating as per discussions on Apple's support page at 
    https://discussions.apple.com/thread/250713198

    To help we'll ask you to email your original receipt to us after you complete this form. 

    As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. AirPods with third-party parts (i.e. cases) cannot be repaired by Apple Authorized Service Providers.

    We do:
    + AppleCare+ Warranty repairs
    + Apple Quality Program repairs
    + Apple Out of Warranty repairs

    + Lost AirPod replacement
    + Lost AirPod Case replacement

    To prepare your AirPods for Service:
    1. Find your AirPod(s) and AirPods case

    To prepare your beats for Service:
    1. Find your proof of purchase receipt (POP). 
    Name
    To submit this form please click the red Submit button below. When successful a new webpage will open
    thanking you for submitting your Service request. 
Submit
BeachMac
2-1960 Queen St East
Toronto, ON M4L 1H8
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416-849-0694
​[email protected]
Roncesvalles
381 Roncesvalles Ave
Toronto, ON M6R 2M8
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416-769-2775
​[email protected]

Hours

M-F: 10am - 6pm
Sat: 10am - 6pm
Sun: 11am-5pm

©2025 RiverdaleMac|BeachMac|Roncesvalles. Apple Specialist, All Rights Reserved. Site Terms. Privacy Policy. 
  • New Macs
  • NEW AIRPODS
  • NEW IPADS
  • ACCESSORIES
    • Qwerkywriter S
  • USED
    • Trade-in Request Form
  • Service & Repairs
    • Mac Service & Repair
    • iPhone Service & Repair
    • iPad Service & Repair
    • AirPods/Beats Service & Repair
    • Apple Watch Service & Repair
  • One on One Training
  • About
    • Our Story
    • Our Dogs & Cats
    • Business
    • Contact Us
    • Join Us - Careers
  • Rentals
  • Terms
  • Privacy Policy