Service Request Form for AirPods/beats


    ​Thank you for seeking AirPods/beats Service with us. AirPods can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time if parts are needed. We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs. 

    Warning. There are unfortunately some fake AirPods circulating as per discussions on Apple's support page at     https://discussions.apple.com/thread/250713198

    To help we'll ask you to email your original receipt to us after you complete this form. 

    As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. AirPods with third-party parts (i.e. cases) cannot be repaired by Apple Authorized Service Providers.

    We do:
    + AppleCare+ Warranty repairs
    + Apple Quality Program repairs
    + Apple Out of Warranty repairs
    + Lost AirPod replacement
    + Lost AirPod Case replacement

    To prepare your AirPods for Service:
    1. Find your AirPod(s) and AirPods case

    To prepare your beats for Service:
    1. Find your proof of purchase receipt (POP). 
    To submit this form please click the red Submit button below. When successful a new webpage will open
    thanking you for submitting your Service request.