AirPods/Beats Service Request Form

Thank you for seeking AirPods/beats Service with us. AirPods can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time if parts are needed. We collect a $49.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs.

As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. AirPods with third-party parts (i.e. cases) cannot be repaired by Apple Authorized Service Providers.

We do:
+ AppleCare+ Warranty repairs
+ Apple Quality Program repairs
+ Apple Out of Warranty repairs
+ Lost AirPod replacement
+ Lost AirPod Case replacement

To prepare your AirPods for Service:
1. Find your AirPod(s) and AirPods case

To prepare your beats for Service:
1. Find your proof of purchase receipt (POP).

What is the Serial# (12 characters)? It's really important in order to be able to help you that we get the correct Serial# with this form. Quoting will be delayed without the correct Serial#. Here's an Apple article of how to find your Serial# https://support.apple.com/en-ca/HT204308 *

Service Request Form for AirPods/beats

Hours

GET IN TOUCH! SUBSCRIBE TO APPLE NEWS.