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Service Request Form

Please complete your Service Request below. We know how important your Mac is to you right now.

Please allow 24-48 hours for us to respond to you with as much information as we can about warranty, pricing, turnaround time, payment and drop-off instructions. We want to make your visit count.

Please keep an eye on your Email Spam folder.

Please remove your Mac, hard-drive and power adapter (if applicable) from your cases, bags etc. before drop-off to help minimize contact points and keep everyone safe.

Please present your ID at drop-off and pickup.

Which location would you like service at? *

BeachMac - 2-1960 Queen St East (next to Starbucks)

Do you need rush service? $99.00 plus tax in addition to $99.00 diagnostic fee *

Yes, I would like a rush service +$99.00 No, I do not need a rush service

* Indicates required field

First & Last Name *

Phone Number *

Email *

Address and Postal Code *

Serial number (12 characters, often found underneath the Mac) *

Do you have AppleCare? *

Yes, AppleCare+ 3 Year (with incident coverage at a reduced rate) Yes, AppleCare 3 Year Protection (no incident coverage) Yes, AppleCare 1 Year Limited Warranty (no incident coverage) Not sure No, Out of Warranty

AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage. If liquid or cosmetic damage are a found a $99.00 diagnostic fee will be applied. The $99.00 diagnostic fee can be used towards the repair of the Mac.

What are the repeatable issue(s) you are experiencing? To make your visit count please describe the repeatable steps you take to re-create the issue. List 1, 2, 3 if more than one. Please tell us what you have tried to do to resolve the issue(s). *

What is your end goal for this check-in? *

If your Mac does not turn on did you try to: *

Press and hold the power button on your Mac for 10 seconds, then press it again. Make sure that your display's brightness is turned up. Unplug all accessories from your Mac, including printers, drives, USB hubs, and mobile devices. Once more, press and hold the power button for 10 seconds, then press it again. The above suggestions did not help. Not applicable (N/A)

Do you have Find My Mac On? Note: We cannot receive this device for service until Find My Mac is turned off. *

Yes No Not sure, I will check on www.icloud.com Not sure, I will call AppleCare 1-800-263-3394 to turn Find My Mac off with my Apple ID

Is your device (i.e. DEP) managed by work? Please turn off. Note. We cannot receive this device for service until device management is turned off. *

No, device management is turned off. Not sure

Is your Mac backed up? *

Yes, to an external hard-drive Yes, some items to iCloud Yes, some items to DropBox, Google etc. Yes, other No, Please backup for $45.00. I will bring an external hard-drive. No, Please backup for $45.00. Please backup for $45.00. I will need to purchase an external hard-drive from you.

For troubleshooting, may we erase your hard-drive of all its contents? *

Yes, you can erase. I do not need any information from my hard-drive. No, do not erase, I need the information from my hard-drive. Please backup for $45.00. I will bring an external hard-drive. No, do not erase, I need the information from my hard-drive. Please backup for $45.00. I will need to purchase an external hard-drive from you. Not sure

What operating system are you using? I.e. Big Sur. 10.15?10.14? Don't know? *

What about your Mac is physically different (360-degree look) than when you first purchased it? I.e. Any physical dents, marks, scratches, chips, missing keys, missing feet, broken glass, stickers or liquid damage? *

Has this device been serviced at a non-Apple Authorized Service Provider? *

Yes No Not sure

Please attach/upload a photo of the issue. *

Max file size: 20MB

Do you need a rental device? *

Yes, I would like to rent a Mac $75.00 Yes, I would like to rent an iPad $49.00 No, I do not need a rental device

Would you like anything else? *

AirPods Pro $329.00 AirPods $219.00 EarPods with Lightning Port $39.00 EarPods with 3.5mm Port $39.00 Apple Lightning to 3.5mm Adapter $10.00 iPhone/iPad Charger (tell me the options) Extra Mac Charger Apple USB-C to USB Adapter $25.00 Other Whoosh! Cleaning Kit - Cleaner + Cloth $12.99

How did you find us? *

I am a customer AppleCare by phone referred me Apple.ca referred me Family, friend, neighbour referred me Google Facebook Twitter Instagram Other

Would you like pickup/delivery? *

Yes, I would like pickup/delivery $25.00 No, thank you

For your safety and the safety of our teams please confirm all that apply: *

I have not been away in the last two weeks. I have not been in contact with someone who has tested positive for COVID in the last two weeks. I feel well.

Thank you for asking. We know how important your Mac is to you right now.
We'll get back to you with the Service possibilities for your Mac shortly.

Submit Service Request

RiverdaleMac
345 Danforth Ave
Toronto, ON M4K 1N7

416-778-4048
info@riverdalemac.com

BeachMac
2-1960 Queen St East
Toronto, ON M4L 1H8

416-849-0694
info@beachmac.com

Roncesvalles
381 Roncesvalles Ave
Toronto, ON M6R 2M8

416-769-2775
info@roncymac.com

Hours

M-F: 10am - 6pm
Sat: 10am - 6pm
Sun: Closed

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Apple Price List
- AirPods
- Apple Accessories
- Qwerkywriter S
- MacBook Air
- iPads
- iPods
- Apple TV
- Sonos
Service & Repairs
Refurbs, Used Macs, iPads, iPhones
Contact Us
About Us
Rentals
Remote One on Ones
Our Story
Our Dogs & Cats
Join Us - Careers
Vend POS
Terms
iPhone Service Request Form
Mac Service Request Form
iPad Service Request Form
Apple Watch Service Request Form
AirPods/Beats Service Request Form
Rental Request Form
Trade-in Request Form