Mac Service Request Form

Thank you for seeking Mac Service with us. Mac repairs can take 1-3 business days (not weekends) to diagnose and up to a week for total repair turnaround time if parts are needed. You can rent a Mac at a Special rate while your Mac is in for Service with us.

We collect a $99.00 plus tax non-refundable diagnostic fee for all out of warranty and/or in-warranty accidental repairs.

As an Apple Authorized Service Provider our Apple Certified Technicians use genuine Apple parts. Macs with third-party parts cannot be repaired by Apple Authorized Service Providers.

We do:
+ AppleCare Limited, AppleCare Protection Plan & AppleCare+ Warranty repairs
+ Apple Quality Programs
+ Apple Out of Warranty repairs
+ Mac batteries
+ Mac displays
+ Mac keyboards
+ Mac backups (where possible)
+ Mac data transfers
+ Mac hard-drives
+ Mac operating system upgrades/downgrades (where possible)
+ Memory & Hard-drive upgrades (where possible)
+ Malware removal

To prepare your Mac for Service:
1. Turn off Find My Mac
2. Backup your Mac to an external hard-drive

Do you need Priority Rush Diagnostic? Selecting Priority Rush Diagnostic will put your Mac at the top of the queue to be diagnosed and tell you what is wrong with it. *

Yes, I would like a Priority Rush Diagnostic for $99.00 + $99.00 non-refundable Diagnostic Service No, I do not need a Priority Rush Diagnostic

For health and safety reasons, as well as to determine your service eligibility, please indicate if your device has been exposed to any of the following: *

Smoke Pet matter Human matter Any other substances that may be concerning, cause sickness or allergic reactions, or pose any threat to the staff handling the device. No, my Mac has not been exposed to the above or concerning substances.

AppleCare Protection Plan and AppleCare Limited Warranty do not cover liquid or cosmetic damage.

If liquid or cosmetic damage are a found a $99.00 Diagnostic Fee will be applied. The $99.00 Diagnostic Fee can be used towards the repair of your Mac.

Do you have AppleCare Limited, AppleCare Protection Plan or AppleCare+?? *

Yes, AppleCare+ 3 Year (with incident coverage at a reduced rate) Yes, AppleCare 3 Year Protection (no incident coverage) Yes, AppleCare 1 Year Limited Warranty (no incident coverage) Not sure No, it's Out of Warranty

Do you have Find My Mac Turned On? Apple doesn't let us accept this device for repair if Find My Mac is Turned On. *

Yes, I will turn off before we speak by phone No Not sure, I will check on www.icloud.com Not sure, I will call AppleCare 1-800-263-3394 to turn Find My Mac off with my Apple ID

Is your Mac backed up? *

Yes, to an External Hard-Drive Yes, some items to iCloud Yes, some items to DropBox, Google etc. Yes, other No, Please backup for $49.00 - I will bring a drive with enough hard-drive space. No, Please backup for $49.00 - I will purchase an external hard-drive from you. No, see below

May we erase your hard-drive of all its contents? *

Yes, you can erase. I do not need any information from my hard-drive. No, do not erase, I need the information from my hard-drive. Please backup for $49.00. I will bring an external hard-drive with enough hard-drive space. No, do not erase, I need the information from my hard-drive. Please backup for $49.00. I will purchase an external hard-drive from you. Not sure

Service Request Form

Service Request Form for Mac

Hours

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